At Label Tek, we understand that circumstances change. This policy explains your rights and options when cancelling an order, in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015.
As a consumer purchasing online, you have the legal right to cancel your order within 14 days of receiving your goods, without giving any reason. This is your statutory cancellation right under the Consumer Contracts Regulations 2013.
In addition to this statutory right, we offer a 14-day returns window from the date of delivery — please refer to our Returns Policy for full details on how to return goods after cancellation.
If you wish to cancel an order that has not yet been dispatched, please contact us as soon as possible:
We will make every effort to stop the order before it leaves our warehouse. If we are able to cancel it in time, a full refund will be issued with no further action required from you.
Please note: Orders are processed promptly during business hours (Monday–Friday, 9:00–17:00 GMT). We cannot guarantee cancellation once an order has entered the dispatch process.
If your order has already been dispatched, we are unable to recall it. In this case, you have two options:
In both cases, the cost of return postage for a change-of-mind cancellation is the customer’s responsibility. Original outbound shipping costs are non-refundable.
To exercise your right to cancel, please notify us clearly in writing before the 14-day cancellation period expires. You can do this by:
We will acknowledge your cancellation request by email, usually within one working day.
| Scenario | Refund | Timeframe |
|---|---|---|
| Cancelled before dispatch | Full refund, including any shipping paid | Within 24 hours of confirmation |
| Refused at delivery | Full product refund; outbound shipping non-refundable | Within 24 hours of return receipt |
| Returned after delivery | Full product refund; outbound shipping non-refundable | Within 24 hours of return receipt & inspection |
Refunds are issued to your original payment method in GBP (£). Please allow up to 5–10 business days for your bank or card provider to process the credit.
The following cannot be cancelled once production or fulfilment has begun:
If you are unsure whether your order falls into this category, please contact us before placing it.
The statutory 14-day cancellation right applies to consumers only (individuals purchasing for personal use). Business customers purchasing for commercial purposes do not have the same statutory cancellation rights, though we will consider reasonable cancellation requests on a case-by-case basis.
For any questions about cancelling your order, please get in touch:
